Terms of service
ALGEMENE VOORWAARDEN
Laatst bijgewerkt: 2 november 2026
Overzicht
Welkom bij Soleany.
Deze Algemene Voorwaarden (“Voorwaarden”) zijn van toepassing op je toegang tot en gebruik van de website, webshop, producten, inhoud, functies, hulpmiddelen en aanverwante diensten van Soleany (gezamenlijk de “Diensten”).
In deze Voorwaarden verwijzen “Soleany”, “wij”, “ons” en “onze” naar Soleany. “Jij” en “jouw” verwijzen naar iedere bezoeker, klant of andere gebruiker van de Diensten.
Onze webshop wordt mogelijk gemaakt door Shopify, dat het e-commerceplatform levert waarmee wij onze producten en Diensten aan je kunnen aanbieden.
Door onze Diensten te bezoeken of te gebruiken, waaronder door het plaatsen van een bestelling, ga je akkoord met deze Voorwaarden en ons Privacybeleid. Als je hiermee niet akkoord gaat, dien je de Diensten niet te gebruiken.
Niets in deze Voorwaarden sluit consumentenrechten of rechtsmiddelen uit, beperkt deze of doet er afstand van wanneer dit wettelijk niet is toegestaan. Dwingende consumentenwetgeving die in jouw land, staat, provincie of andere jurisdictie van toepassing is, heeft voorrang op strijdige bepalingen in deze Voorwaarden.
1. Geschiktheid en accounts
Je moet volgens de wetgeving van jouw jurisdictie handelingsbekwaam zijn om een bindende overeenkomst met ons aan te gaan.
Je stemt ermee in dat de informatie die je aan ons verstrekt juist, actueel en volledig is.
Als je een account aanmaakt, ben je verantwoordelijk voor het vertrouwelijk en veilig houden van je accountgegevens en voor activiteiten die via je account plaatsvinden, behalve voor zover toepasselijke wetgeving anders bepaalt.
Je mag je account niet zonder onze toestemming verkopen, overdragen, toewijzen of in licentie geven aan een andere persoon.
2. Producten en productinformatie
Wij doen redelijke inspanningen om onze beauty-, cosmetica-, persoonlijke verzorgings- en andere producten nauwkeurig weer te geven en te beschrijven.
Kleuren, verpakkingen, afmetingen, uiterlijk en andere visuele kenmerken kunnen echter enigszins afwijken van de afbeeldingen die op je apparaat worden weergegeven als gevolg van scherminstellingen, fotografie, wijzigingen in verpakkingen, productiewijzigingen of andere factoren.
Productafbeeldingen dienen ter illustratie, tenzij uitdrukkelijk anders vermeld.
Lees vóór gebruik de productbeschrijving, ingrediënteninformatie, gebruiksaanwijzingen, waarschuwingen en informatie op de productverpakking.
Individuele resultaten, ervaringen en voorkeuren kunnen verschillen. Tenzij uitdrukkelijk anders vermeld, is productinformatie niet bedoeld als medisch advies en zijn onze producten niet bedoeld om ziekten te diagnosticeren, behandelen, genezen of voorkomen.
Niets in dit artikel beperkt je rechten wanneer een product gebrekkig, onveilig, onjuist beschreven of anderszins niet conform de overeenkomst is volgens toepasselijke wetgeving.
Wij mogen producten wijzigen of uit het assortiment halen en, voor zover wettelijk toegestaan, hoeveelheden beperken.
3. Bestellingen en totstandkoming van de overeenkomst
Door een bestelling te plaatsen, doe je een aanbod om de producten in je winkelwagen te kopen tegen de prijzen en voorwaarden die tijdens het afrekenen worden weergegeven.
Het ontvangen van een automatische ontvangstbevestiging van je bestelling betekent niet noodzakelijk dat wij je bestelling hebben geaccepteerd.
Een bindende koopovereenkomst komt tot stand wanneer wij je bestelling accepteren, bijvoorbeeld door het versturen van een orderbevestiging of verzendbevestiging, afhankelijk van het bestelproces en de toepasselijke wetgeving.
Wij behouden ons het recht voor een bestelling te weigeren of annuleren wanneer dit wettelijk is toegestaan, bijvoorbeeld bij vermoedelijke fraude of ongeautoriseerde transacties, onjuiste prijs- of productinformatie, mislukte betaling, onbeschikbaarheid van producten, vermoedelijke commerciële wederverkoop wanneer producten voor persoonlijk gebruik worden aangeboden, of wettelijke of regelgevende beperkingen.
Als wij een bestelling annuleren nadat de betaling is geïnd, betalen wij de bedragen terug waarop je volgens de toepasselijke wetgeving recht hebt.
Je wettelijke rechten met betrekking tot annulering, herroeping, terugbetaling en consumentenbescherming worden hierdoor niet beperkt.
4. Prijzen, belastingen, invoerrechten en betaling
De prijs die op je aankoop van toepassing is, is de prijs die tijdens het afrekenen wordt weergegeven wanneer je de bestelling plaatst, behoudens correcties die volgens toepasselijke wetgeving zijn toegestaan.
Toepasselijke belastingen, verzendkosten en andere verplichte kosten worden vóór afronding van de aankoop vermeld wanneer dit wettelijk verplicht is.
Bij internationale zendingen kunnen afhankelijk van de bestemming douanerechten, invoerbelastingen, inklaringskosten of soortgelijke kosten van toepassing zijn. Wanneer wij deze bedragen niet bij het afrekenen innen, kun je verantwoordelijk zijn voor betaling daarvan aan de bevoegde instantie of vervoerder, voor zover toegestaan door toepasselijke wetgeving.
Je verklaart dat je bevoegd bent om de bij je bestelling gebruikte betaalmethode te gebruiken.
Wij kunnen externe betalingsverwerkers gebruiken om transacties te verwerken.
5. Verzending en levering
Beschikbare verzendmethoden, geschatte levertijden en verzendkosten worden tijdens het afrekenen en/of in ons Verzendbeleid vermeld.
Leverdata zijn schattingen, tenzij wij uitdrukkelijk een gegarandeerde leverdatum overeenkomen.
Wij voeren bestellingen uit binnen de termijn die volgens toepasselijke wetgeving vereist is.
Wij zijn niet verantwoordelijk voor vertragingen die worden veroorzaakt door omstandigheden buiten onze redelijke controle, zoals extreem weer, douanevertragingen, vervoersstoringen, stakingen, natuurrampen, overheidsmaatregelen of andere gevallen van overmacht, behalve wanneer toepasselijke wetgeving bepaalt dat wij daarvoor wel verantwoordelijk zijn.
Niets in dit artikel beperkt dwingende rechten met betrekking tot vertraagde of niet-uitgevoerde levering.
6. Retourneren, terugbetalingen en annuleringen
Retourzendingen en terugbetalingen worden geregeld door ons Retour- en Terugbetalingsbeleid, samen met de dwingende consumentenwetgeving die op de transactie van toepassing is.
6.1 Consumenten in de EU/EER
Als je consument bent in de Europese Unie of Europese Economische Ruimte en het wettelijke herroep
TERMS OF SERVICE
Last updated: November 2, 2026
Overview
Welcome to Soleany.
These Terms of Service (“Terms”) govern your access to and use of the Soleany website, online store, products, content, features, tools, and related services (collectively, the “Services”).
Throughout these Terms, “Soleany,” “we,” “us,” and “our” refer to Soleany. “You” and “your” refer to any visitor, customer, or other user of the Services.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By accessing or using our Services, including by placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use the Services.
Nothing in these Terms excludes, restricts, or limits any consumer right or remedy that cannot lawfully be excluded, restricted, or limited. Mandatory consumer protection laws applicable in your country, state, province, or other jurisdiction will prevail over any conflicting provision of these Terms.
1. Eligibility and Accounts
You must have the legal capacity required in your jurisdiction to enter into a binding contract with us.
You agree that information you provide to us will be accurate, current, and complete.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account, except to the extent applicable law provides otherwise.
You may not sell, transfer, assign, or license your account to another person without our permission.
2. Products and Product Information
We make reasonable efforts to display and describe our beauty, cosmetics, personal-care, and other products accurately.
However, colours, packaging, dimensions, appearance, and other visual characteristics may differ slightly from images displayed on your device because of screen settings, photography, packaging updates, manufacturing changes, or other factors.
Product images are provided for illustrative purposes unless expressly stated otherwise.
You should review the product description, ingredient information, instructions, warnings, and product packaging before use.
Individual results, experiences, and preferences may vary. Unless expressly stated otherwise, product information is not intended as medical advice and our products are not intended to diagnose, treat, cure, or prevent disease.
Nothing in this section limits your rights where a product is defective, unsafe, incorrectly described, or otherwise does not conform to the contract under applicable law.
We may modify or discontinue products and may limit quantities where permitted by law.
3. Orders and Contract Formation
By submitting an order, you make an offer to purchase the products in your cart at the prices and on the conditions displayed during checkout.
Receiving an automated order acknowledgement does not necessarily mean that we have accepted your order.
A binding sales contract is formed when we accept your order, for example by sending an order confirmation or dispatch confirmation, depending on the checkout process and applicable law.
We reserve the right to refuse or cancel an order where permitted by law, including because of suspected fraud or unauthorised transactions, incorrect pricing or product information, payment failure, product unavailability, suspected commercial resale where products are offered for personal use, or legal or regulatory restrictions.
If we cancel an order after payment has been collected, we will refund amounts owed to you as required by applicable law.
Your statutory cancellation, withdrawal, refund, and consumer rights are not affected by this section.
4. Prices, Taxes, Duties, and Payment
The price applicable to your purchase is the price shown during checkout when you submit your order, subject to corrections permitted by applicable law.
Applicable taxes, shipping charges, and other mandatory charges will be disclosed before completion of the purchase where required by law.
For international shipments, customs duties, import taxes, brokerage fees, or similar charges may apply depending on the destination. Where these amounts are not collected by us at checkout, you may be responsible for paying them to the relevant authority or carrier, subject to applicable law.
You agree that you are authorised to use the payment method submitted with your order.
We may use third-party payment processors to process transactions.
5. Shipping and Delivery
Available shipping methods, estimated delivery times, and shipping charges are described during checkout and/or in our Shipping Policy.
Delivery dates are estimates unless we expressly agree to a guaranteed delivery date.
We will fulfil orders within the time required by applicable law.
We are not responsible for delays caused by events outside our reasonable control, such as severe weather, customs delays, transportation disruptions, strikes, natural disasters, governmental actions, or other force majeure events, except where applicable law imposes responsibility on us.
Nothing in this section limits mandatory rights relating to delayed or failed delivery.
6. Returns, Refunds, and Cancellations
Returns and refunds are governed by our Return and Refund Policy together with mandatory consumer laws applicable to the transaction.
6.1 EU/EEA Consumers
If you are a consumer located in the European Union or European Economic Area and the statutory right of withdrawal applies to your purchase, you generally have 14 days from the day you, or a third party designated by you other than the carrier, receives the goods to withdraw from the purchase without giving a reason.
Where one order contains multiple goods delivered separately, the withdrawal period may begin when the final applicable item is received, as provided by law.
To exercise the right of withdrawal, you must inform Soleany of your decision within the applicable withdrawal period.
After valid withdrawal, refunds will be made in accordance with applicable law, including applicable rules concerning standard outbound delivery costs and the permitted timing of reimbursement.
You may be responsible for direct return shipping costs where we informed you of that responsibility before purchase.
Certain products may be excluded from the statutory right of withdrawal where applicable law permits an exception. This may include sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed.
An exception will only be applied where all legal requirements for that exception have been satisfied.
This may be relevant to certain cosmetics, beauty, and personal-care products and does not mean that every opened beauty product automatically loses statutory return protection.
6.2 United States Consumers
For customers in the United States, returns and refunds are governed by our published Return and Refund Policy and applicable federal and state law.
Any limitations, exclusions, restocking charges, return-shipping requirements, or final-sale conditions apply only where they have been adequately disclosed and are permitted by applicable law.
Nothing in our voluntary return policy limits rights or remedies that cannot lawfully be waived.
6.3 Defective or Incorrect Products
The rules concerning voluntary returns or change-of-mind returns do not limit your rights if a product is defective, damaged, unsafe, incorrectly supplied, or otherwise fails to conform to applicable legal requirements.
7. EU/EEA Legal Guarantee and Conformity Rights
If you are a consumer in the EU/EEA, products are covered by mandatory conformity rights under applicable EU and national consumer law.
For new goods, EU law generally provides a minimum two-year legal guarantee where goods are defective or do not conform to the sales contract.
Depending on the circumstances and applicable law, you may be entitled to remedies including repair, replacement, a proportionate reduction in price, or termination of the contract and a refund.
Any commercial warranty or guarantee we voluntarily provide is additional to, and does not replace or reduce, mandatory statutory rights.
National laws may provide consumers with additional protection.
8. Promotions and Discount Codes
Promotions, discount codes, giveaways, bundles, free gifts, and other promotional offers may be subject to additional terms.
Unless prohibited by law, promotions may be modified, suspended, or withdrawn before an order is placed.
Where specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion, subject always to mandatory consumer law.
9. Intellectual Property
The Services and their content, including the Soleany name, logos, branding, website design, photographs, graphics, text, videos, audio, and other materials, are owned by or licensed to Soleany and are protected by applicable intellectual property laws.
You may access and use our website for lawful personal and non-commercial purposes.
Except where permitted by law or with our prior written permission, you may not reproduce, distribute, publish, commercially exploit, modify, or create derivative works from our protected content.
Purchasing a product does not transfer intellectual property rights associated with the product, packaging, branding, content, or technology.
Shopify trademarks and branding belong to Shopify or its licensors. Other third-party trademarks remain the property of their respective owners.
10. Third-Party Services and Links
Our Services may contain or provide access to third-party websites, payment services, applications, integrations, or other tools.
Third-party services are governed by the terms and privacy practices of their respective providers.
We are not responsible for independent third-party websites or services that we do not control, except where applicable law provides otherwise.
You should review the applicable third-party terms before using those services.
11. Shopify
Our store is hosted and supported by Shopify.
Shopify provides technology that enables us to operate the online store, but purchases from the Soleany store are transactions between you and Soleany unless expressly stated otherwise.
Shopify is not the seller of Soleany products merely because Shopify provides the ecommerce platform.
Information may be processed through Shopify systems as described in our Privacy Policy and applicable Shopify privacy documentation.
12. Privacy and Personal Data
Our Privacy Policy describes how we collect, use, disclose, store, and otherwise process personal information.
Where applicable, personal data will be handled in accordance with relevant privacy and data-protection laws, including the EU General Data Protection Regulation (GDPR) and applicable United States privacy laws.
Because our store uses Shopify and other service providers, personal information may be processed by service providers and may be transferred internationally where permitted by applicable law and subject to legally required safeguards.
Please review our Privacy Policy for more information.
13. Reviews, Feedback, and User Content
If you voluntarily provide reviews, photographs, comments, suggestions, or other content (“User Content”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute, adapt, and publish that User Content for purposes reasonably connected with operating, improving, and promoting Soleany, subject to applicable law and our Privacy Policy.
You represent that you have the rights necessary to submit the User Content.
You may not knowingly submit content that is unlawful, defamatory, fraudulent, misleading, infringing, malicious, or that violates another person’s rights.
We may moderate or remove User Content where permitted by law.
Nothing in this section transfers ownership of your User Content to us or restricts rights that cannot legally be waived.
14. Errors and Inaccuracies
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.
We may correct such errors where permitted by applicable law.
If an error materially affects an order already submitted, we will handle the matter in accordance with applicable law, which may include contacting you, offering appropriate options, cancelling the affected order, and/or issuing a refund.
15. Prohibited Uses
You may not use our Services for unlawful or fraudulent purposes, to violate applicable laws or regulations, infringe intellectual property or privacy rights, harass or harm others, submit deliberately false or misleading information, distribute malware, engage in unlawful phishing or spam, impersonate another person or organisation, interfere with the security or proper functioning of our Services, or circumvent security or access-control measures.
We may restrict or terminate access where reasonably necessary and legally permitted.
16. Automated Agents and Bots
If you use software, artificial intelligence, bots, crawlers, purchasing agents, or other automated or semi-automated systems (“Agents”) to access or interact with our Services, you must comply with applicable law, these Terms, and our reasonable technical restrictions.
Agents must not circumvent access controls, security measures, purchasing restrictions, or technical protections.
We may implement reasonable measures to detect, limit, or block automated activity where legally permitted.
17. Disclaimer of Warranties
We aim to provide accurate and reliable Services, but websites and online services cannot always operate without interruptions or errors.
For consumers in the EU/EEA and other jurisdictions providing mandatory statutory warranties or conformity rights, nothing in this section excludes or limits those rights.
For customers in jurisdictions where such exclusions are legally permitted, including certain transactions in the United States, the Services may be provided on an “as is” and “as available” basis, and we disclaim implied warranties only to the maximum extent permitted by applicable law.
Some U.S. states do not permit certain exclusions of implied warranties, so some exclusions may not apply to you.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Soleany and its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the Services.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in these Terms excludes or limits liability for death or personal injury where such exclusion is prohibited, fraud or fraudulent misrepresentation, wilful misconduct where applicable, mandatory product liability, statutory consumer rights, or any other liability that cannot lawfully be excluded or limited.
Some U.S. states and other jurisdictions do not allow certain exclusions or limitations of damages. In those jurisdictions, our liability will be limited only to the maximum extent permitted by law.
19. Indemnification
To the extent permitted by applicable law, you agree to indemnify Soleany and its affiliates, employees, agents, contractors, licensors, and service providers against third-party claims arising directly from your unlawful use of the Services or material violation of these Terms.
This section does not impose liability on consumers where doing so would violate mandatory consumer law.
20. Suspension and Termination
We may suspend or terminate access to the Services where reasonably necessary and permitted by law, including in cases involving fraud, unlawful conduct, security threats, or material violations of these Terms.
Termination does not affect rights or obligations arising before termination.
Provisions that by their nature should survive termination will continue to apply.
21. Governing Law – EU/EEA Consumers
If you are a consumer resident in the EU/EEA, these Terms do not deprive you of mandatory protections provided by the laws of your country of habitual residence.
To the extent permitted by applicable law, the contractual relationship will otherwise be governed by the laws of the Netherlands.
Nothing in these Terms prevents an EU/EEA consumer from bringing proceedings before a court having jurisdiction under applicable consumer and private international law.
22. Governing Law – United States
If you are located in the United States, these Terms are governed by applicable law to the extent legally effective, while any mandatory rights available to you under applicable U.S. federal or state law remain unaffected.
We do not require arbitration, waive class-action rights, or impose an exclusive U.S. forum under these Terms unless such provisions are separately and expressly adopted and are legally valid for the relevant customer and transaction.
23. International Customers
We may make our Services available to customers in multiple countries.
The availability of the website in a particular country does not necessarily mean every product can lawfully be shipped or sold there.
Customers must not purchase products for unlawful import, export, or use.
Where we actively sell or market to consumers in a jurisdiction, mandatory local consumer laws may apply regardless of provisions in these Terms.
24. Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.
If that is not possible, it will be severed, and the remaining provisions will continue in effect.
25. No Waiver
Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.
A waiver in one instance does not constitute a continuing waiver unless expressly stated.
26. Assignment
You may not assign your contractual rights or obligations where assignment would materially affect our rights or obligations, except as permitted by applicable law.
We may transfer our rights and obligations as part of a merger, acquisition, restructuring, sale of assets, or similar business transaction, provided your mandatory legal rights are not adversely affected.
27. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any additional terms expressly applicable to an order or promotion, constitute the agreement governing your use of our Services.
Nothing in this section excludes representations, disclosures, or rights that applicable law requires to form part of the agreement.
28. Electronic Communications
By using our Services, you agree that transactional and service communications may be provided electronically where permitted by law.
These communications may include order confirmations, shipping notices, account communications, return information, security notices, and updates concerning these Terms.
Marketing communications will be sent only in accordance with applicable marketing, privacy, and consent laws.
29. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable law.
The current version will be published on our website with an updated “Last updated” date.
Where legally required, we will provide additional notice or obtain consent before material changes take effect.
Changes will not retroactively reduce rights relating to completed purchases unless permitted by law.
30. Language
These Terms may be made available in multiple languages.
If different versions conflict, the English version may control only to the extent that doing so is permitted by applicable law.
Mandatory language and consumer-information requirements in a customer’s jurisdiction remain unaffected.
31. Contact Information
Questions, complaints, withdrawal notices, and other communications concerning these Terms or an order may be sent to:
Soleany
Ruimtevaartlaan 78
1562 BE Krommenie
The Netherlands
Email: info@soleany.nl
Chamber of Commerce (KvK): 42173304
VAT identification number: NL005557924B08
Additional contact information may be available on our Contact page.
32. Mandatory Consumer Rights
Nothing in these Terms is intended to waive, exclude, restrict, or modify any right, guarantee, remedy, warranty, or protection that cannot legally be waived, excluded, restricted, or modified.
If any provision of these Terms conflicts with mandatory consumer law applicable to you, the mandatory law will prevail to the extent of the conflict.